Enrolment options
The main purpose of this qualification is to focus the need, importance and understanding of Customer Services and Sales as per the current competitive and challenging world. Sales and Customer Services Assistant can help a company to acquire, develop and retain more profitable customer relationships through broad range of capabilities that address every aspect of the customer experience. Now a days executive charged with delivering revenues and the customer experience, face more challenges than ever as they lead their organizations toward profitable growth.
- Teacher: System Administrator
| Code | Comptency Standards | Level | Credits |
|---|---|---|---|
| 041600453 | Provide organization’s introduction and product information to customer | 2 | 8 |
| 041600455 | Communicate in the workplace to support customers and team | 3 | 6 |
| 041600456 | Perform office functions | 3 | 4 |
| 041600457 | Provide assistance to the customer | 3 | 8 |
| 041600458 | Achieve sales targets and goals | 3 | 8 |
| 041600459 | Work effectively in a customer service/ sales environment | 3 | 7 |
| 041600460 | Develop professionalism | 3 | 3 |
| 041600461 | Comply with health and safety regulations | 3 | 2 |
| 041600488 | Work Place Management | 3 | 4 |
| Compulsory | Elective |
|---|---|
| 50 | 0 |
None
No requirements for accumulation of credit
No prior requirements for the award of the qualification
15. This qualification has not yet been registered against the PNVQF levels. The qualification as a whole would be conducted by the relevant Qualification Standards Sub-Committee through a systematic consideration of all the competency-standards agai
